Returns & Refunds

Our Returns Policy

We want you to feel confident when shopping with RIOS PET. If you need to return an item or request a refund, please contact us before sending anything back.

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Your Right to Cancel

For eligible online purchases, customers may have a statutory right to cancel their order within the applicable cancellation period under UK consumer law.

The applicable rights, conditions and exceptions will depend on the product and circumstances of the purchase.

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How to Request a Return

To request a return, please contact:

[INSERT RIOS PET SUPPORT EMAIL]

Please include:

• Your name

• Order number

• Product name

• Reason for the return, where applicable

• Any relevant photographs or supporting information

We will provide the appropriate instructions for your return.

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Damaged or Incorrect Items

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible.

Where appropriate, we may ask you to provide photographs or other information to help us assess the issue.

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Refunds

Approved refunds will be processed using the original payment method, subject to the applicable terms and UK consumer law.

The timing for the refund to appear in your account may depend on your payment provider or bank.

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Return Conditions

[INSERT FINAL PRODUCT-SPECIFIC RETURN CONDITIONS]

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Non-Returnable Items

[INSERT ANY LEGAL/PRODUCT-SPECIFIC EXCEPTIONS BEFORE LAUNCH]

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Questions

If you are unsure whether your order is eligible for a return or refund, please contact us before sending the item back.

[INSERT RIOS PET SUPPORT EMAIL]